FAQs
Privacy Policy:
Quin Woodcraft collects your personal information in order to supply goods and services to you, the customer.
Any data collected during the course of using this website (e.g. email, address, telephone number, billing/delivery address) will be stored on our computer(s). The information we collect is used to process any orders and send necessary information about courses to you.
Using the internet to collect and process personal information necessarily involves the collection of electronic data. By communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.
If you would prefer for us to not store any of your information once your order is complete then please notify us and we will remove your details from our database immediately.
We don’t pass your details on to third parties unless requested by you, the customer.
Quin Woodcraft does not see or store any of your credit/debit card details.
If you access other websites using links provided by our website, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
Cancellation of courses:
Students may cancel up to 21 days prior to the course date via a written notice via email. Under these circumstances a £10 cancellation fee will be subtracted from the course refund. After this time, regrettably refunds will not be offered, unless your place can be filled. We will advertise your course and in the event we are able to sell the place at short notice, you shall be refunded for the full amount minus the same £10 cancellation fee.
Transfers on to alternative courses may be offered, but depending on availability and at the discretion Quin Woodcraft. If you are booked on a course and do not turn up on the day then no refund or transfer will be given. You can transfer your place on a course to a friend at any point before the course starts. If you do wish to transfer your place to a friend, please notify Quin Woodcraft as soon as possible.
Quin Woodcraft reserves the right to cancel or postpone a course for any reason (for example, stormy weather, illness, a pandemic, government direction or restrictions, insufficient numbers etc) and shall not be liable for any consequential loss that may be incurred. I will notify you of a course cancellation or postponement as soon as possible. Under these circumstances, we will either be able to transfer your booking to another available class, offer a credit note against future course dates or refund your course fee in full.
Course Parking and Site Details:
Unless otherwise stated, courses will take place on private land in Minety, Wiltshire. Parking is available on site. The site is currently NOT wheelchair accessible (we're working on it), and can be muddy in wet weather.
Insurance and Liability:
The course tutor, Tamsin Quin, holds Public Liability Insurance for the courses, is First Aid Trained and is CRB checked. Quin Woodcraft does not hold responsibility for any accidents on the land outside the course area/activity, or for vehicles parked on site.
Returns and Exchanges on Wooden Products:
I gladly accept returns and exchanges for wooden products bought through this site as long as I am contacted within 14 days of delivery and items are dispatched back to me within 30 days of delivery. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We do not accept order cancellations on wooden products.
Aftercare of Wooden Items:
Unless otherwise stated on the product notes, your wooden item will have been treated with an appropriate finish. If it is a kitchen item, it will appreciate a bit of special care over its life. Try to wash it as soon as possible after use, & avoid soaking for a long period of time. Please don’t put it in dishwashers or microwaves. If you'd like to re-oil your item if it starts looking thirsty, you can chose a food-safe oil of your choice. I like to used Tung Oil or Walnut Oil. Please contact me if you have questions about how to look after your item.
General Provisions:
We may alter these Terms and Conditions from time to time and post the new version on the website and that version will take effect immediately thereafter.
You are responsible for checking our Terms and Conditions on the website as they form the contract between us.
If any provision of these Terms and Conditions shall become illegal or unenforceable for any reason whatsoever then these Terms and Conditions shall take effect as if such provision had been omitted and the remainder of the Terms and Conditions shall not be affected.
This legal notice is governed by and construed in accordance with English law.
